Bookings:

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If you choose, we can assist you with bookings for your home. We recommend you host your own website to maximize booking opportunity and generate the highest booking revenue. We will also place your home on our web site at no charge and generate bookings through inquiries we receive.

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We would ask that you to notify us shortly after you schedule a direct booking for your home and when you have confirmed dates as to when you intend to book your home for personal use, we can be notified easily via fax or e-mail.

Rents received are based upon the size of your home, the amenities it has and the time of year it is rented, the availability of homes in the market and the rate that the market allows.

Web-site:

Is one of many sites which your home will be featured on. Continuous updates keep it fresh and professional. Owners have special access to view/update their calendars. We will gladly list your home on our web-site if you choose. There is no cost to place your home on our site. We also recommend that you have your own web-site and list it with other web-site portals to maximize your rental potential.

E-mail:

We believe a communication with our owners is crucial. We have regular e-mail correspondences and prefer owners to use e-mail as our primary means of communicating. We send booking information and handle almost all queries via e-mail. We aim to be superior with our communication- you’ll find our responses are fast and very efficient. For us to provide a continued efficient e-mail service we expect and request that your responses and queries are carried out in a timely manner.
Guest Information, Registration and Check Out: We will provide an Information Book for each home which includes information about the home and surrounding area, check out, care and conditions of items in the home and emergency contacts. We make every attempt to document and collect for any additional charges incurred from the guests stay in your home. If damage has occurred, we photograph it, document it and make you aware. If it is your booking, we will also provide cost information for repair or replacement should you wish to deduct that charge from their deposit. Guest check in is after 4pm and we have a 10am check out. This gives our housekeeping staff adequate time to prepare the home for the next guests

Licensing:

All homeowners must have State and County Licenses and must complete applications to collect and report state and county taxes. We will assist you in securing your licenses if you desire however, it is the homeowners responsibility to insure they have all the appropriate licenses and applications and to report income to each entity monthly as required.

Homeowner Insurance:
The homeowner must carry the proper home insurance that includes coverage as a rental property. We will require a copy of your homeowners certificate of insurance and updated copies as it renews

Concierge Services:
We can provide additional services to owners and guests such as food and wine purchases prior to arrival, crib rentals, rollaway beds, decorations for special occasions, fresh flowers, etc. We can also arrange car rental transportation and hire and for theme park and attraction tickets.
24 hour Emergency Service:

We provide your/our guests with access to someone 24 hours a day- 7 days a week should they encounter an emergency. We have emergency phone numbers listed in all of our homes and our staff is skilled in handling the list of unexpected things that can happen with vacation homes. Our 24 hour emergency services lets guests and owners know we’re never far away and customer satisfaction is very important to us.

Note We make every effort to notice and collect for missing or broken items on your behalf. However we suggest you not leave any items in your home that you are fearful of parting with.